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Policy

24K NAILS LOUNGE POLICY

24K Nails Lounge is not responsible for the loss, damage, or theft of personal belongings brought into the salon. We kindly ask all guests to keep valuables with them and use care when bringing personal items such as shoes, handbags, and electronics into the salon. Thank you for your understanding and cooperation.

  • Face masks are optional inside the salon. If you are experiencing flu-like symptoms, please call to reschedule your appointment.
  • For safety reasons, young children in carriers or strollers may not be placed in service areas or held on a guest’s lap during an appointment.
  • No pets are allowed in the salon, except service animals.
  • We have a no-refund policy for all salon services, including gift certificate purchases. If you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service.
  • If we choose to provide a complimentary corrective service, we will schedule your repair within 5 days of your initial appointment.
  • To request a review under our 5-day service warranty, please contact us at 24knailslounge@gmail.com within 5 days and provide photos, your service date, and the name of your nail technician if available. We will review the issue and contact you to set up a repair appointment if approved.

PLEASE NOTE: Complimentary corrective services are subject to management approval and will only be offered in the event of service-related technician error. Corrective services will not be approved for changes of mind regarding polish, gel, dip, acrylic, color, shape, length, or design after the service has been completed.

  • Gift certificates cannot be exchanged for cash. We are not responsible for lost, stolen, or damaged certificates, or any unauthorized certificate use.
  • We reserve the right to refuse service to:

Anyone with a nail condition we suspect may be contagious.

Anyone with open or infected wounds in the treatment area.

Anyone who behaves rudely, aggressively, or disrespectfully toward our staff or other guests.

Your understanding is greatly appreciated.

TAXES & PAYMENT FEES 

  • All services and purchases are subject to the applicable New Mexico Gross Receipts Tax (GRT).

  • A 3% card charge will be applied to eligible card transactions. This fee does not apply to cash payments.

  • All applicable taxes and fees will be clearly disclosed at checkout.

24K NAILS LOUNGE MANAGEMENT